You are asked to design a questionnaire on student satisfaction with eCentennial at Centennial College, with 8 closed-ended questions (2 nominal, 2 ordinal, 2 interval, 2 ratio)
•Please operationalize the concept of student satisfaction with 3 dimensions and 2 elements / dimension using a chart similar to Figure 11.2 or a list•Discuss international dimensions of operationalization.•Design a questionnaire with a short introduction (2-4 lines) and 8 questions (2 nominal, 2 ordinal, 2 interval, 2 ratio)
Student satisfaction is a crucial aspect of higher education institutions, reflecting the quality and effectiveness of educational services. In this essay, we will discuss the operationalization of student satisfaction with three dimensions and two elements per dimension, incorporating international perspectives. We will also design a questionnaire featuring 8 closed-ended questions, categorized as nominal, ordinal, interval, and ratio, to assess student satisfaction with eCentennial at Centennial College.
To operationalize the concept of student satisfaction, we propose three dimensions, each with two elements, as shown in the following chart:
| Dimension | Elements |
|---|---|
| Academic Experience | 1. Quality of Instruction |
| 2. Availability of Learning Resources | |
| Campus Environment | 1. Accessibility and Cleanliness |
| 2. Safety and Security | |
| Technological Support | 1. eCentennial Usability |
| 2. Technical Support Services |
To ensure the questionnaire is relevant to international students, we must consider their unique perspectives. International students often face distinct challenges, such as adapting to a new culture and education system. Therefore, it’s essential to incorporate the following international dimensions into our operationalization:
Cultural Sensitivity: Assess the institution’s ability to create an inclusive environment where students from diverse cultural backgrounds feel welcomed and valued.
Language Proficiency: Evaluate the support provided to non-native English speakers, including language resources and communication clarity.
Global Networking: Measure the opportunities for international students to engage in global networking, fostering international collaboration and cultural exchange.
Now, let’s create a questionnaire that reflects the operationalization and international dimensions discussed above. We’ll include two questions for each of the four levels of measurement (nominal, ordinal, interval, and ratio):
Nominal Questions (Level 1)
Which of the following best describes your program at Centennial College?
Undergraduate
Graduate
Diploma
Certificate
What is your nationality?
Canadian
International (please specify your home country): ________
Ordinal Questions (Level 2): 3. On a scale of 1 to 5, please rate the quality of instruction you receive at eCentennial.
(1) Poor
(2) Fair
(3) Average
(4) Good
(5) Excellent
How satisfied are you with the safety and security measures on campus?
(1) Very Dissatisfied
(2) Dissatisfied
(3) Neutral
(4) Satisfied
(5) Very Satisfied
Interval Questions (Level 3): 5. Please indicate your level of agreement with the statement: “eCentennial’s usability meets my expectations.”
(1) Strongly Disagree
(2) Disagree
(3) Neutral
(4) Agree
(5) Strongly Agree
How frequently do you use technical support services for eCentennial?
Never
Rarely
Occasionally
Frequently
Always
Ratio Questions (Level 4): 7. How many hours per week, on average, do you utilize Centennial College’s learning resources, including the library and online materials?
________ hours per week (Numeric Response)
This questionnaire is designed to comprehensively evaluate student satisfaction with eCentennial at Centennial College while considering the international dimensions that can impact the experiences of diverse student populations. It will provide valuable insights for improving the educational services offered by the institution.
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