Assessing the Effectiveness of a New Customer Service Training Program in a Manufacturing Company
QUESTION Training Effectiveness Many times training results are not measured sufficiently and/or correctly to provide valuable assessment data regarding the efficacy of the training. The training objectives need to be clear and tied to specific business goals. The manner of measuring training success should be determined at the beginning such that effective evaluation can be performed post-training and any remedial action or follow-up to the […]
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