Simulating Customer Service Optimization at a Newspaper Stand
QUESTION People anive at a newspaper stand with an interarrival time that is exponentially distributed with a mean of 0.5 minute. Fifty-five percent of the people buy just the morning paper while 25% buy the morning paper and a Wall Street Journal. The remainder buy only the Wall Street Journal. One clerk handles the Wall Street Journal sales, another clerk morning-paper sales. A person buying […]
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