The article “Conversations to Inspire and Promote a More Civil Workplace” by Clark (2015) discusses the importance of promoting civility in the workplace to improve the overall work environment and enhance employee well-being and productivity

QUESTION

Workplace Civility

The Clark Healthy Workplace Inventory can be used by organizations and companies to assess if their work environment is healthy. The results indicate that my workplace is barely healthy, with a score of 60 out of 100–signifying a lower civility level.

Review the following article:

Clark, C. M. (2015). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10Links to an external site.(11), 18-23. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015/11/ant11-CE-Civility-1023.pdf

Link to article: https://www.myamericannurse.com/cne-civility/

• Briefly describe the theory or concept presented in the article provided above.
• Explain how the theory or concept presented in the article relates to the results of the Work Environment Assessment.
• Explain how an organization could apply the theory highlighted in the article to improve organizational health and create stronger work teams. Be specific and provide examples.
• Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in the Work Environment Assessment.
• Recommend at least two strategies that can be implemented to bolster successful practices revealed in the Work Environment Assessment.

ANSWER

The article “Conversations to Inspire and Promote a More Civil Workplace” by Clark (2015) discusses the importance of promoting civility in the workplace to improve the overall work environment and enhance employee well-being and productivity. The concept of workplace civility revolves around fostering respectful and positive interactions among employees, leading to a healthier and more cohesive work environment.

In relation to the results of the Work Environment Assessment, where the workplace received a score of 60 out of 100, signifying a lower level of civility, the theory presented in the article is highly relevant. The assessment indicates that there is room for improvement in promoting respectful and civil interactions among colleagues, which aligns with the focus of the article on enhancing workplace civility.

To improve organizational health and create stronger work teams, an organization can apply the theory highlighted in the article by implementing the following strategies

Establishing a Code of Conduct: The organization can develop a clear and comprehensive code of conduct that outlines the expected behaviors and standards of civility in the workplace. This code should be communicated to all employees and reinforced through ongoing training and discussions.

Encouraging Open Communication: Creating a culture of open communication where employees feel comfortable expressing their concerns or grievances fosters an environment of trust and respect. Regular team meetings and forums can be held to encourage open dialogue and promote understanding among team members.

To address shortcomings revealed in the Work Environment Assessment, the following strategies can be implemented

Implementing Conflict Resolution Training: Providing conflict resolution training to employees equips them with the skills to manage conflicts constructively and promotes a more harmonious work environment.

Offering Stress Management Programs: Addressing stressors in the workplace can help reduce tension and improve overall well-being. Offering stress management programs and resources, such as mindfulness sessions or access to counseling services, can support employees in coping with workplace challenges.

To bolster successful practices revealed in the Work Environment Assessment, the following strategies can be implemented

Recognizing and Rewarding Positive Behavior: Creating a culture of appreciation by recognizing and rewarding employees for demonstrating civility and positive behavior can reinforce the importance of workplace civility and encourage others to follow suit.

Promoting Team-building Activities: Organizing team-building activities can enhance collaboration, communication, and camaraderie among employees, leading to stronger work teams and a more cohesive work environment.

By applying the theory presented in the article and implementing these strategies, the organization can work towards creating a healthier and more civil work environment, resulting in improved employee satisfaction, increased productivity, and enhanced overall organizational performance.