Project 1) Conference halls would be the preferred form of communication when one wants to send a significant message or when the managers want to delegate tasks or monitor progress to the other employees.
An email will be the preferred form of communication if the sender wants to send a quick message to the recipient while maintaining professionalism and confidentiality.
Video conferencing would be the preferred form of communication when one wants to send a significant message or when the manager wants to delegate tasks or monitor progress to the other employees virtually. Examples of companies that offer this service include Zoom Video Communications, Inc. and Google (Goggle Meetings)
Tones constitute more than 80% of the impression one leaves over the phone. Hence, it is vital to maintain a polite and clear tone such that the other person can understand the message you are communicating. Note to keep the tone simple; exciting tones may imply that you are faking the whole thing. For instance, when cutting a new deal, let the caller know that you are happy with the business offering through simple tones.
The mood of a caller can be evaluated based on their pace and volume. High volumes can reflect a negative mood or attitude. High-paced conversations can imply anxiety or uncertainty. To make a good impression, it is important to keep conversations within slow to medium paces and low volumes. For instance, when speaking to a customer, an excited or elated mood is reflected in a quicker delivery rate.
How one pronounces words affects their impression on the phone. The caller needs to have the message delivered clearly. Thus, for a good impression, it is important to use simple and correct pronunciation of words. This avoids the possibilities of confusion and misunderstanding.
Grammar and vocabulary affect the speaker’s credibility. The poor grammar indicates incompetency and unprofessionalism. When talking on the phone, let’s say when convincing a customer to buy a product, it can be rewarding to maintain good grammar and vocabulary to win them. On the other hand, using jargon and poor grammar can send them away and negative impressions.
It is polite always to answer calls and to ask or inform the caller before ending the call. It is a courtesy. Once you answer the phone, have a cheerful greeting for the caller. For example, “Thank you for calling ABC, how may I assist you?”
It is common practice to have a notepad for scribbling important messages. The caller wants to ensure their concerns are addressed. It shows a positive impression if done so
Project 2 Managing and maintaining files and records
For your Portfolio Project, you will be creating a Training Manual that reflects the focus of each course in the BOA program. Each part of the portfolio will be a chapter in that manual. The purpose of the portfolio is to explain information that organizational administration professionals need to do their jobs well.
Portfolio Project Part 2 Description:
Files and records, whether physical or electronic, must be organized, stored, and managed properly. For this section of the portfolio, and then write about the following in your own words:
1) Managing physical records:
2) Managing electronic records:
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