Communicating without Words

While verbal communication is just one way of articulating messages to others, it’s not the only skill that human service professionals need to utilize when working with clients. Nonverbal communication carries significant weight when it comes to conveying messages of all sorts. In this discussion forum, you will have an opportunity to provide examples of effective nonverbal communication techniques appropriate to a human services setting.

Read Chapter 5 from The Interpersonal Communication Book and watch the following video, People Skills:Communicating without Words (Links to an external site.) retrieved from the Films On Demand database.

Reflect on your own experience regarding nonverbal messages. Have there been situations in your life when the nonverbal messages were much clearer than the verbal messages? What about times when the words that were spoken did not match the nonverbal cues? How is online communication different in terms of nonverbal messages? What kinds of messages do you send nonverbally via your style of dressing or mannerisms? How would nonverbal messages affect your communication with clients or colleagues?

Spend approximately ten minutes observing two or more individuals in conversation at a coffee shop, store, or work environment. It is best if you observe individuals that you do not know. Please be respectful and unobtrusive in your observation. As an alternative, you can observe the interactions between characters on a television show. Following your observation and using your textbook as a guide, please respond to the questions below for your discussion post. If you are basing your post on television characters, please identify the show.

Initial Post: Prepare a 300-word minimum reply that sufficiently addresses each of the items below. Don’t forget that it is critical to cite your sources of information, including the textbook, using APA formatting:

What nonverbal messages did you observe?

1-How did the nonverbal messages or cues aid in communicating effectively

2-What consistencies or inconsistencies between verbal and nonverbal messages did you observe?

3-Provide examples of effective nonverbal communication techniques (either by those you observed/watched or from those in the text) that you could use as a professional in a health and human services setting. How and why would you use them

Resources: DeVito, J.A. (2016). The interpersonal communication book (14th ed.). Retrieved from https://content.ashford.edu

• 1. Chapter 4: Verbal Messages (pp. 81-108)
  2. Chapter 5: Nonverbal Messages (pp. 109-146.
  4. Quarry, P. & Ash, E. (Writers & Producers). (1998). People skills: Communicating without words.
  5. • This video can be accessed through the Films On Demand database in the University of Arizona Global Campus Library.
     • This video presents ways in which people communicate without words and will be used as part of the second discussion forum
     • Understanding Body Language [Video file]. (2001). Retrieved June 28, 2019, from https://digital.films.com/PortalPlaylists.aspx?wID…
       • Body language can tell us about feelings, motivations, and attitudes. This video teaches viewers that understanding body language can help improve their communication. Topics covered in this program include being aware of your own body language; learning to read others’ body language; body language for presentations; and body language for selling, conflict, and becoming more expressive. Viewable/printable educational materials are available online. (14 minutes)
       • The full-length version of this video is available through University of Arizona Global Campus Library’s Films on Demand database. This video provides information about body language that will assist you in your assignment and discussions this week.